Louisiana Purchase II FAQ

Louisiana Purchase II FAQs

Last Update: 04/29/2026

Architectural

What types of exterior modifications can I make to my home without requiring approval of the association?

All exterior modifications or improvements should be approved through the community association’s architectural control process. Please submit your architectural request via TownSq . Please click on the Architectural Review tab in your TownSq app.

Where do I find my community's architectural modification request form?

The architectural modification request form can be found under the Documents section of TownSq.

What's the process for submitting the application? How long does it take to get approval?

Once the application is submitted it will be reviewed by the Architectural Review Committee to determine that the request complies with the association’s architectural guidelines. A response from the committee may take as many as 30 days from the date of submission. Please ensure that you provide as much information as possible with your application to avoid delays.

What is the status of my application?

If you have not heard from the Architectural Review Committee after 30 days from the date of submission, please submit a request via TownSq.

Board Meetings

How do I find out when the next Board meeting takes place?

The meeting is held on the 3rd Tuesday of each month and alternates between in-person at 3151 S. Vaughn Way #100 and via Zoom. The May 2026 board meeting will be held via Zoom. Please check the TownSq calendar for additional details.

Board Meeting dates, times, and Zoom link is typically noticed via the News and Events section of TownSq. If you have registered your email address, we will also send meeting details via email in advance of the meeting.

Where can I find copies of the most recent Meeting Minutes?

Meeting minutes are posted in the Documents section of TownSq after approved by the Board.

Common Area Maintenance

What does the Association maintain and what am I responsible for maintaining?

Based on the governing documents for Louisiana Purchase II, here's the breakdown of maintenance responsibilities:

Association Maintains:

• All Common Elements and Limited Common Elements (except owner-made improvements)

• Periodic painting, staining, and cleaning of:

• Exterior building surfaces

• Exterior window frames

• Entry doors and door frames

• Chimney caps

• Subflooring in the lowermost floor of units

Owner Maintains:

• Interior finishes: Walls, floors, ceilings (finished surfaces like drywall, paint, carpet, tile)

• Windows & doors: All glass, windows, frames, casings, locks, screens, caulking (except exterior painting by Association), interior and exterior door hardware

• Utilities serving only their unit: Pipes, electrical lines, ducts, conduits from where they enter the unit

• HVAC systems: Air conditioning compressor, fan coil, and all heating/cooling equipment serving the unit

• Fireplaces: Including chimney and flue (excluding chimney caps)

• Garage: Garage doors (except exterior painting by Association) and garage door openers

• Light fixtures and bulbs: In front porch, rear patio, and balcony areas

• Patios: Must keep neat, clean, and free of snow, ice, water, and debris

• Any owner-made improvements

• High-Risk Components: Items like smoke detectors and water heaters as designated by the Board

Important Notes:

• If owner negligence causes damage to Common Elements or other units, the owner pays for repairs

• The Association can enter units to perform required maintenance if owners fail to comply (after notice, except emergencies)

• Owners must promptly report defects in Association-maintained items

• The Association repairs incidental damage from its work to a "paint-ready" standard only

I need to report a maintenance issue to a common area in the community...

We sincerely appreciate your efforts in alerting our management team of any maintenance issues in your community. Please submit a request via please submit a request via TownSq and include a picture and as much detail as possible where applicable. You will be able to track the status of your request via TownSq.

What is the trash/waste pick-up schedule for my community?

• Trash service is scheduled for Monday, Wednesday, Thursday, Friday, and Saturday.

What is the bulk pick-up schedule for my community? Is it allowed?

• There is no bulk pick-up provided by the HOA, this must be arranged by the unit owner.

How do I get electric/gas/water/trash service?

• The Association provides water and trash service. Gas and electric services are the unit owner’s responsibility. Please contact Xcel Energy to set up service.

How do I get a mailbox key?

Please contact your local United States Postal Center for instructions on obtaining your mailbox key or contact a locksmith if your house was purchased as a resale.

Compliance

I just received a violation notice. Who can I talk to about it?

Inquiries related to covenant violations should be directed to our Compliance Department at compliance@goodwin-co.com. Additional contact information is available on the notice you received.

I need to report an issue with a neighbor's home.

Please submit a request via TownSq with a picture, address of the alleged violation and any details related to the issue.

When does your compliance driver come through our community?

The schedule will vary, our compliance drivers typically visit the community on a monthly basis.

Is there a list of do's and don'ts I can give to my tenant?

A copy of the community’s Covenants, Conditions and Restrictions can be found on your community’s website by visiting www.goodwin-co.com and entering your community name in the “Find My Community Page” field at the top right corner of our webpage.

Contacts

Who can I reach for help?

We have a team of industry professionals standing by to assist you. Here are the various ways you can reach us:

 TownSq App: Submit a request via our web and mobile application.

 Customer Service Team: Available Monday-Friday, 8:00 AM-6:00 PM.

855-289-6007 or info@goodwin-co.com. Live Chat is available on our website at www.goodwin-co.com.

 Compliance Team: Covenant violation related inquiries can be directed to compliance@goodwin-co.com.

How can I reach the Board of Directors?

You are invited to address the Board of Directors at the next scheduled Board Meeting or by submitting a request via TownSq.

Documents

Where can I find the governing documents of the association?

A copy of the community’s governing documents can be found on your community’s website by visiting www.goodwin-co.com and entering your community name in the “Find My Community Page” field at the top right corner of our webpage.

Financial

What is my balance?

You can view your account balance by logging in to TownSq. You may also request your balance by contacting our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwin.co.com. Live Chat is available on our website at www.goodwin-co.com

How do I pay my assessment?

For your convenience, we offer several payment options:

Option 1: Mail-In Your Payment to the following address:

(CDLP2) – Louisanna Purchase II

c/o Goodwin Processing Center

PO Box 93447

Las Vegas, NV 89193-3447

Option 2: TownSq website (www.townsq.io) or mobile application. Your account balance is also available by accessing your TownSq account.

From the web:

o Login to TownSq at https://app.townsq.io/login 

o From the top of your home page feed, select the account you’d like to make a payment on.

o Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

From the TownSq App:

o From the top of your mobile feed, choose the account you’d like to make a payment on.

o Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

TownSq offers both ACH and debit/credit card payment options. When making credit card payments online, there is a $1.50 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1.50 convenience fee.

Option 3: Bank Bill Pay Service - If you use a bill payment service that automatically makes payments for you, please change the name of the payee and the address for payment to the PO Box address referenced above. You will need to note your account number and association code (ENTER CODE HERE) in the memo section of your check.

Can I pay my assessment with a credit/debit card?

Yes, credit/debit cards are accepted through TownSq.

From the web:

o Login to TownSq at https://app.townsq.io/login

o From the top of your home page feed, select the account you’d like to make a payment on.

o Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

From the TownSq App:

o From the top of your mobile feed, choose the account you’d like to make a payment on.

o Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

What is my property code?

Your Property Code is CDLP2.

What is the Management ID?

6587

When is my assessment due?

Your assessment due on the 1st and late after the 15th. A $25.00 fee + interest will be applied for any late payment per the Association’s Collection Policy.

Are there any fees associated with online payments?

When making credit card payments online, there is a $1.50 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1.50 convenience fee.

Why does my account show a negative number?

A negative number means that you have a credit balance.

I received a letter about a past due assessment. Who can I talk to about these fees?

Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwin-co.com.

Live Chat is available on our website at www.goodwin-co.com.

Who can I talk to about setting up a payment plan?

Contact our team at delinquencies@goodwin-co.com. A member of our team will be happy to assist you however possible.

How do I update my Western Alliance payment information?

To update existing Western Alliance recurring payments, click here.

How do I cancel my Western Alliance auto draft?

To update existing Western Alliance recurring payments, click here.

What is my assessment paying for?

Your community’s assessment pays for the operating expenses of the association. This can include utilities, road maintenance, landscaping, insurance, water, etc.

Where can I find my account number?

You can find your account number in your billing statement. If you cannot locate your account number, please contact our Customer Service team at 855-289-6007.

Insurance

My lender is asking for a copy of the association's insurance. Where do I get this information?

The Hoa’s Certificate of Insurance(COI) is available in TownSquare under the documents section, insurance folder.

Further questions contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwin-co.com

Live Chat is available on our website at www.goodwin-co.com. You can also submit a request through TownSq

How do I add my property to reflect on the insurance certificate?

Contact the Association’s Insurance Agent:

Anderson-Ban Insurance

Dalton Spanbauer

303-814-3558

Owner Information

How do I update my contact information/mailing address?

Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwin-co.com

Live Chat is available on our website at www.goodwin-co.com. You can also submit a request through TownSq.

Resales

How do I get a lender questionnaire completed?

Lender questionnaires can be ordered via Community Archives at communityarchives.com

How much does a lender questionnaire cost?

Visit the Community Archives at communityarchives.com for pricing.

Where do I obtain a resale certificate?

Resale Certificates can be ordered via Community Archives at communityarchives.com

I'm the Lender and would like to get a statement. Is there a charge for this?

A statement can be ordered via Community Archives at communityarchives.com

Rules/Regulations

What is the community's rental/leasing policy?

Minimum Lease Term:

• Short-term rentals of less than 6 months are strictly prohibited

• No prior Board approval can override this restriction

Lease Documentation:

• All leases must be in writing

• Must state that the lease is subject to all governing documents

• Owners must provide tenants with copies of the Declaration and rules/regulations

• Leases must be for the entire unit (no partial unit rentals)

Registration with Association:

Owners must provide the Association (upon request):

• Copy of current lease

• Names of all occupants

• Vehicle descriptions and license plate numbers

• Pet license(s)

• Any other reasonably requested information

Tenant Screening:

• Owners are strongly encouraged to conduct full background checks (credit and criminal reports) for each applicant

Compliance & Enforcement:

• Leases must state that tenant non-compliance with governing documents constitutes a default

• The Association can request eviction of non-compliant tenants

• If owner fails to evict within 30 days of Association's request, the Association may evict as attorney-in-fact for the owner

• All eviction costs become an assessment and lien against the unit

Owner Obligations:

• Non-resident owners must provide current address and phone number to the Association

• Owners are responsible for tenant compliance with all rules

Community Intent:

• The community is intended to be owner-occupied, but rentals are permitted subject to these restrictions

• Having a roommate while the owner occupies the unit as their primary residence does not constitute "leasing"

What is the community's pet policy?

Number of Pets Allowed:

• Up to 2 generally recognized household pets weighing over 2 pounds each

• A reasonable number of household pets weighing less than 2 pounds each

Prohibited Animals:

• Pot-bellied pigs

• Venomous snakes

• Any animal the Board deems dangerous

• No commercial breeding or keeping of pets

Pet Rules:

• Leash requirement: Dogs must be leashed and under physical control of a responsible person at all times on Common Elements

• Waste removal: Owners must promptly remove pet feces from Common Elements, Limited Common Elements, or units (including their own)

• No structures: No pet care, housing, or confinement structures allowed on Common Elements or Limited Common Elements

Enforcement:

• The Board can require permanent removal of any pet that:

• Endangers health

• Creates a nuisance

• Causes unreasonable disturbance

• Owners have 10 days to comply with removal notice

• If owner fails to comply, the Board may remove the pet or obtain a court order

What is the community's parking policy?

General Parking Rules:

• Garage first: Vehicles must be parked in the unit's garage before parking on Common Elements

• Vehicle limit: Number of vehicles per unit cannot exceed the number of licensed drivers residing there

• Driveway parking:

• Only 1 vehicle behind a one-car garage

• Only 2 vehicles behind a two-car garage

• No fire lane parking

• No guest parking for residents: Owners and occupants may not park in guest parking spaces

• The HOA uses ParkM for parking pass enforcement, which is in effect from 7:00 PM to 7:00 AM.

Prohibited Vehicles (unless in garage or written authorization):

• Oversized vehicles

• Trailers (camping, boat, hauling)

• Boats or other motor craft

• Self-contained motorized recreational vehicles (RVs)

• Trucks over one ton

• Commercial vehicles or vehicles with commercial writing

• Unlicensed vehicles

• Inoperable vehicles (cannot operate normally for 2+ days)

• Stored/abandoned vehicles (not moved for 14+ days without Board permission)

Exceptions:

• Emergency vehicles are permitted

• Prohibited vehicles allowed temporarily during normal business hours for service purposes (no overnight without prior written consent)

Garage Requirements:

• Must be used for vehicle and personal property storage

• Must maintain capacity for maximum number of vehicles by design

• No parking outside garage unless garage is fully occupied with vehicles

• Garage doors must remain closed except for entry/exit (may be open up to 1 foot for ventilation)

• No hazardous materials storage (explosives, flammable, corrosive, pollutant materials)

Enforcement & Towing:

• The HOA uses ParkM for parking pass enforcement, which is in effect from 7:00 PM to 7:00 AM.

• 24-hour notice: Violating vehicles receive notice, then may be towed/booted after 24 hours

• Immediate towing (no notice): If vehicle:

• Blocks another vehicle or access to parking/garage

• Obstructs traffic flow

• Parks on grassy areas

• Parks in another unit's assigned space

• Creates a hazardous condition

• Association not liable for towing/booting damages

• Board may impose fines or other sanctions instead of or in addition to towing

Amenity Access

For additional Pool information, go to Louisiana Purchase Recreation website for more FAQ information.

What is TownSq?

TownSq is an all-in-one mobile app designed to help you connect, collaborate and stay up-to-date with your community – any time on any device. TownSq streamlines operations for board members and simplifies community living for homeowners. With TownSq you can:

• Easily communicate with neighbors, community managers, and board members

• Manage your account and pay online

• Get up-to-date community news and events

• Request and review status of service inquiries

• Participate in community polls

• Access community forms and documents

And more…

How do I register for TownSq?

Registering for TownSq is fast and easy. Follow the steps below to get started:

Using a computer please Visit TownSq, you have two options to register:

Sign up with email: Enter email address and agree to the Terms of Use by checking the box to proceed then selecting continue. A confirmation email will be sent to the indicated email address, including the next steps. The confirmation email will expire in 1 hour.

If the confirmation email isn't received, click "Resend Email" after checking your spam folder. A link will be provided in the confirmation email in the event the "Complete Sign- Up" button does not redirect to the TownSq website.

Be sure to verify the “Community account information” is correct before clicking “Confirm”

Enter Password and Confirm password

Click on Sign up

Click Explore Town Sq

• Zip/Postal code

• Account number

Once finished, check the box “I agree with the Terms of Use” and select continue to proceed.

Next, you will be prompted to choose an email address and password for your TownSq account. Once completed, you will have successfully created your account

I'm getting an error when I try to register for TownSq:

Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwin-co.com.

Live Chat is available on our website at www.goodwin-co.com.

How do I change my email preferences for TownSq notifications?

Once you have logged in to TownSq, you can edit your notification preferences by editing your profile. To edit your profile, click on your name in the top right-hand corner of the TownSq page and a drop down will appear with the “Edit Profile” link.

How do I submit a request in TownSq?

Once you have logged in to TownSq, click the “Requests” link on the menu bar on the left-hand side of your screen.

I forgot my TownSq password, how can I reset it?

Visit https://app.townsq.io/user-recovery to reset your password.